SPL Villas is a privately owned family business launched in 2021 with a vision to provide the best villa holidays to UK customers. Edward Frampton-Fell, Managing Director, said “We have over 1500 villas located across the Mediterranean and Florida. If you want to go somewhere on the Mediterranean coast or enjoy the big theme parks in Orlando or an idyllic beach along the Gulf Coast, we have somewhere for you to stay.”
Edward has 20 years of experience in the holiday industry, “One thing I noticed across all my roles is that the customer service was always lacking for holidaymakers. With SPL Villas we strive to meet our customers’ needs every step of the way, from the initial enquiry until their return trip. And it’s anything, from a simple request to include a hair dryer in the villa to sourcing a mobility scooter.”
Setting SPL Villas apart from other holiday providers for their selection of locations and dedicated customer care has been a central focus for the small team that boasts 80 years of combined experience. Edward continues, “We thrive on our attention to detail when it comes to customer service. We offer very competitive holidays because our overheads are low, our customers benefit from strong third-party finance protection and I think these are some of the reasons why we are so highly ranked on Feefo.”
Sevenoaks has a good network for businesses. That was important for us when we were establishing ourselves. Even though we have a national presence, we consider ourselves as having a very local feel. We value the opportunity to explore our community and become a greater part of it.
Customers had their chance to return SPL Villas’ dedication to their customer satisfaction with their votes by helping the company win Silver in the British Travel Awards 2022 for Best Travel Company for Villa Holidays. “This was a consumer-voted award, recognising excellence which is an incredible achievement for such a small company,” Edward told us.
He also had high praise for Sevenoaks as a place for businesses like his, “I was born in Sevenoaks and then moved away. But I felt a real affinity with this place when I was looking to set up the business. The demographic here is one I think aligns with SPL Villas.
“Sevenoaks has a good network for businesses. That was important for us when we were establishing ourselves. Even though we have a national presence, we consider ourselves as having a very local feel. We value the opportunity to explore our community and become a greater part of it.
For businesses looking to resettle, Sevenoaks offers lovely amenities and facilities, “Do it!”, encouraged Edward. “It’s a great location for links to London, just a 25-minute ride by train. We have people from Kent and London working here. Sevenoaks offers a lot for staff, nice parks for lunchtime walks and lots of coffee shops. For businesses that are considering relocating from London, moving a business to Sevenoaks is considerably cheaper and the location means that a business wouldn’t lose its links to the capital.”
SPL Villas are offering 5% of all villa holidays for those who live and work in Sevenoaks. Use the code SEVENOAKS5 when booking to receive the discount.